Privacy Policy

Jenkins Residential is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include names, addresses, email addresses, phone and facsimile numbers, and billing information.

This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website https://jenkinsresidential.com.au/, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Jenkins Residential will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at https://jenkinsresidential.com.au/contact/

Jenkins Residential recently completed our home renovation in Belmont North, and we couldn’t be happier with the result. From start to finish, their communication was outstanding, keeping us informed and involved at every stage.

The quality of workmanship and recommended materials were second to none, with every detail finished to the highest standard. Their team of tradespeople were skilled, reliable, and a pleasure to have on-site. What truly set Jenkins Residential apart was their genuine care and interest in our project – they treated our home as if it were their own.

We highly recommend Jenkins Residential to anyone looking for a builder who delivers exceptional results with integrity and professionalism.

Sandra & Andrew H Belmont North, NSW

We engaged the Jenkins team to renovate our 1920s bungalow and couldn’t be happier with the result.

Tom was easy to work with and kept us informed and involved through the entire build. His ability to problem solve on the go whilst maintaining a high end finish ensured the timeframe and budget were kept on track.

Tom and the team at Jenkins Residential were a pleasure to work with and helped to reduce the stress of building.

We would highly recommend meeting Tom and Prue when considering your own renovation or building project.

Amy & Sam Hamilton, NSW

Tom has worked on two separate houses for my family and I. Both times he was punctual, explained things in a way we could understand & was on budget.

Tom took the hassle out of the projects by managing all the other trades and keeping constant communication.

James Gerethy Newcastle, NSW

Tom completed an extensive renovation on our property in Mayfield and was fantastic to deal with throughout the whole process. Tom was able to solve problems on the run, was on time and on budget (no unexpected cost variations that are common with builders). The craftsmanship was outstanding and the finished product reflected that.

Nicholas Chevalley Mayfield, NSW

We had Tom complete work on our California Bungalow in Merewether. Tom and the team were unflustered when uncovering the inevitable issues found in old houses and worked to quickly rectify them with minimal fuss. The workmanship was 10 out of 10, with Tom ensuring all work completed was true to the original character of the house.

Steve & Cathryn Bull Merewether, NSW

Tom and the team did an amazing job. The whole process from quote to completion was seamless. The job was completed both on time and on budget. Tom’s recommendations were bang on and we could not be any happier with the finished product. I have no problems in highly recommending Jenkins Residential, in fact I already have put some friends in contact with the team.

Ben D. Newcastle, NSW

Tom and his team have completed numerous projects for us & have done a great job. We are very happy with the outcomes, the teams of tradesmen he brings together to work with on the projects & his manner in dealing with any issues. All outcomes have been very positive.

Chris M. Lake Macquarie, NSW

As a perfectionist myself, his work was excellent and finished to a high standard. His price is competitive with other builders. I would recommend Tom to my family and friends for building and carpentry work.

Daniel Dudley Beach, Newcastle

He was punctual each day and communicated throughout the job to achieve a quality long lasting result that we were instantly happy with. I have recommend Jenkins Residential to friends and family.

Jack Wesson Lake Macquarie, NSW